Refund Policy
Last updated: August 11, 2026
1. Free Trial and Free Tier
PlayLearn Quest offers a free tier so families can try the app before subscribing. No payment is required to use the free tier.
2. Refund Eligibility
For paid subscriptions, we offer refunds within 7 days of purchase or renewal if you are not satisfied. If a technical issue prevents you from using the service, we may offer a refund beyond this window at our discretion.
3. How to Request a Refund
To request a refund, please contact us at support@playlearnquest.app with the email address associated with your account and the reason for your request. Refunds are typically processed within 5–10 business days.
4. Partial Refunds
For yearly subscriptions, refunds may be prorated based on the remaining unused portion of the subscription period. Monthly subscriptions are eligible for a full refund within the 7-day window.
5. Cancellation vs. Refund
Canceling your subscription stops future billing but does not automatically generate a refund for payments already made. If you would like a refund for a recent charge, please request one separately.
6. Contact Us
If you have any questions about refunds, please contact us at support@playlearnquest.app.